Refund policy

Our 30-day return policy

You can request a return within 30 calendar days after delivery. Email contact@hgmpgroup.co.uk with your order number and the items you wish to return; for a change-of-mind return, you do not need to give a reason.

For our voluntary return offer beyond your statutory cancellation period, items must be unworn, unwashed and in their original condition, with any original tags attached. These additional conditions do not restrict your statutory right to inspect an item as you would in a shop or your rights if goods are faulty or not as described.

Please send the goods back within 14 days after notifying us. Include your order number and obtain proof of postage.

Where to return items

Return items to Punbelievable, HGMP GROUP LTD, 142 Renfields, Haywards Heath, RH16 4UG, United Kingdom.

Please contact us first so we can identify your order and help with the return. Prior approval is not a condition of exercising your statutory cancellation rights. Do not send returns directly to our print or fulfilment partner.

Return costs

For change-of-mind returns, you are responsible for return postage. We do not charge a restocking fee.

If an item is faulty, damaged on arrival, incorrect or not as described, contact us so we can arrange the appropriate remedy and cover reasonable return costs where required. Photos can help us investigate, but they do not replace or limit your statutory rights.

Refunds

For an eligible return, we refund the amount paid for the returned goods to the original payment method. For a full-order return, we also refund any standard outbound delivery charge; any extra amount paid for Express delivery is not refundable for a change-of-mind return.

We issue refunds without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Your payment provider may take additional time to display the credit.

For a statutory cancellation, we may make a lawful deduction for loss in value caused by handling beyond what was necessary to establish the goods’ nature, characteristics and functioning. This does not apply to normal inspection or trying on a garment as you would in a shop.

Your statutory rights

For standard, non-personalised goods bought online, you can cancel without giving a reason within 14 days after delivery and then have a further 14 days to return the goods. You may also notify us of cancellation before delivery.

Our standard catalogue garments are not excluded from change-of-mind returns merely because they are printed after an order is placed. If we offer a genuinely personalised product, any applicable cancellation exception will be explained before purchase; faulty-goods rights still apply.

Goods must be of satisfactory quality, fit for purpose and as described. Where the law provides a right to reject faulty goods, repair, replacement or refund, that right is unaffected by this policy or our voluntary return window.

Exchanges and order changes

Contact us if you need another size or design. We will explain the return and replacement-order options; availability cannot be guaranteed.

Orders can enter production quickly. We will try to accommodate a requested change or cancellation before dispatch, but may be unable to stop production or shipment. This does not remove your applicable cancellation or return rights.